Commercial Real Estate Brokers – A Fresh Approach to Attracting New Clients

woman talking on headset telephone
Start talking to new prospects and clients in commercial real estate.

In commercial real estate brokerage you need plenty of clients to support your listing and commission activity.  You also need new prospects and opportunities to fill the gaps when some of your clients move on or leave the industry.

Given that we are soon to be starting another calendar year, it is time to have a look at a new and fresh approach to prospecting and client networking.  This should be a personal priority for all real estate agents and brokers.  This is the best time of year to get your client activities and database directions set for the next 12 months.

Here are some facts that relate to the market today and the clients we work with:

  1. The ‘market noise’ from competing agents will always be significant.  Many of our top clients will be working with other real estate agencies or at least know of some other top agents locally.  This is a continual threat to our market share that can only be addressed by relevant and constant contact with the clients that we know.  That is why property specialization is such a critical process in building listing opportunity.  When the time comes for the client to move on a property matter they will usually choose the best agent with a dominant market share within the location and the property type.  That is why general real estate agents and brokers never really develop dominant levels of business.
  2. Winning a listing today is not entirely about providing discounts or inflating the property price to attract the clients business.  Winning a listing is all about packaging the property to attract the maximum interest and facilitate inspections.  High prices and higher rentals will not do that.  Understand the prevailing market conditions and how you can work with that to solve the property challenge for your clients and prospects.  Show the client the true facts of the market as they apply to the property type and location.  Tell some stories relating to both successes and failures within the property category.
  3. If you have a property that has been on the market for a long time, it is time to seriously adjust and reduce the price and or the rental structure in line with market conditions.  Clients are not fools when it comes to true market conditions; they want results.  They will usually understand that an inflated price or rental will make the marketing process quite difficult, so your pitch or presentation needs to tell the right story and provide the right market evidence.  Any property with an inflated price or rental will soon become stale on the market; stale listings are usually quoted by top agents as marketing weaknesses.  It is easy to show clients how other overpriced listings have been poorly marketed and overlooked by buyers and tenants.  If the client is still unrealistic on price or rental expectations, it may be time to walk away from the listing and let some other agency or brokerage waste their time.
  4. Every quality listing should be exclusively marketed.  As part of that process, you should be asking for and attracting vendor paid marketing funds.  Structure your sales pitch and presentations accordingly.  Marketing dollars spent will have a lot to do with your real estate profile locally.

Working within these very simple and yet important facts, it is time to look at the ways you can attract new clients and listing opportunities.  As I said earlier, the change in the calendar year is upon us and certainly will give us the opportunity for a new business direction and a freshening of our client connection process.

Here are some tips to help you with reaching out to new clients and prospects:

  • Visit the people within your current database with the deliberate intention of asking for referral business and opportunities.
  • Identify the bankers and financiers within your town or city that have an interest in commercial industrial or retail property.  Get to know those people at a personal level.
  • Contact all local accountants and lawyers locally that appear to be reasonably successful with their business activities.  They are likely to have many clients active or interested in commercial property.
  • Identify the entire listings list active with your competitors.  Use those listings as leverage to talk to other property owners nearby.  Some of those property owners may like to compete with the current listing in the same location.
  • Identify the people that have purchased investment property within the last 3 to 5 years.  They are likely to be active again within the next two or three years.  They may wish to buy, sell, lease, or develop.
  • Check out the property development activity at the local council.  Also check out the changes to zoning and property usage.  All of these things could be solid foundations for project marketing, future sales and leasing activity.

In our industry there are many leads and opportunities available at any point in time.  It is simply a matter of digging deep enough into the marketplace, the people, and the listings.  Opportunities in commercial real estate are always available and it is simply a matter of asking the right questions to the right people.

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