Real Estate Agent – 7 Ways to Spring Clean Your Commercial Real Estate Database

Most commercial real estate agents will have a database.  More often than not the database they have or use will be well out of date and poorly maintained.  With all of this technology around us today you would think that the life of an agent would be easier?

I have seen agent databases that are many thousands of people only to find that most of the contacts are redundant, incorrect, or outdated.  My view is that it is far better to have 600 people that you do know very well, than 5000 people that would not know you from a ‘bar of soap’.  Our industry is built around the strength of relationships; remember that!

So, it’s the time of year where we should talk about refreshing and revitalising your database.  It’s a personal process, and you can’t delegate it to anyone else in your team.  Work your contact list comprehensively so you tap into the future deals in the market.  It’s that simple!

A good real estate database will help an agent do all of the following:

  • Provide leads and opportunities
  • Integrate into automated newsletter systems
  • Give you sources of commissions and listings
  • Allow you to dominate market share or property type
  • Track and measure all client contact

So why do agents let their databases ‘self-implode’?  It’s an interesting question; I think the answer has something to do with a personal lack of focus and not enough time to update the database information.

If there was a ‘golden rule’ in commercial real estate brokerage, it would go something like this:

‘Grow and maintain your database each working day.’

It’s a simple rule to understand; keep your business simple and centre your business on local people and prospects.  Talk to lots of people every day and track your contact processes in your contact database.  Ongoing relevant contact is required.

Here are 7 very good ways to ‘spring clean’ your contact list:

  1. Make 10 calls into your list every day to update contact information.  By calling people you already know you will find ‘changes to circumstances’ and future property needs just waiting to be tapped into.  That’s a very good reason to make calls every day!
  2. Check emails with all of your contacts so you can put them into an auto responder for ease of regular contact (you will need their permission to do that).
  3. Update mobile telephone numbers where possible so you can keep in direct contact when the right property listing comes up.  As part of that process, load all of your contacts into your mobile telephone for convenience of access and a ‘heads up’ when they call you.
  4. Check websites for the business people that you connect with.  You will find changes in information worth talking to them about.
  5. Segment your contacts into VIP’s, Sellers, Buyers, Tenants, Business Owners, and Developers.  Ask them about their property preferences and update your records accordingly.
  6. Ask your VIP clients and regular contacts about property requirements and timing of needs.  Whilst they may not require a property change currently, they are likely to do so in the future.
  7. Integrate your contact list to your social media, blog and your email newsletter.  Keep your communications business like and frequent.  You want to be ‘top of mind’ when your contacts are seeking property change or help.

It is relatively easy to ‘spring clean’ your database and keep it that way.  It just requires a daily process and consistency at agent level.

5 Handy Tips for Attracting More Commercial Real Estate Sales and Leasing Deals

commercial real estate fee negotiation.
Capture the listings and commissions

We all know and expect that to get anywhere in a sales related career you have to work hard.  Commercial real estate brokerage is like that.  Yes, you do have to work hard, however if you have a systematic approach to what you do, things will improve dramatically and in a better way.  In simple terms you can set some rules to the brokerage process.

Here are some tips from our online articles.

Here are some specific facts to help you get your career under control and hence improve your results:

  1. One listing leads to another – If you list quality properties, you will find that the marketing process of one listing will let you talk to many people locally.  You will also have some good enquiry coming towards you.  Carefully capture and nurture the leads and information that you get from all marketing campaigns.  Build your database and client base from all your marketing campaigns.
  2. Directed marketing – When you win a listing it is the start of the marketing process.  Quite a few decisions need to be made about target market and promotional strategies.  Maximum effort can be applied to an exclusive listing; however you do need vendor paid funds to attract volumes of attention in the campaign.  With most property types you will need about 1% of the value of the property to be applied to the marketing campaign.  Spend the money wisely and directly on promotional efforts that are well considered.
  3. Marketing variations – Any one good quality property should be marketed in a few different formats; that includes advertising layout and content.  That then allows you to promote the same property more effectively on different websites and industry portals.  Some brokerages have a professional copywriter overseeing and helping with advertising copy.  Whilst it is an expense to every campaign, it can be justified and the rewards are many.  Add the specialised service of a professional copywriter to your vendor paid marketing budgets.
  4. Refreshing listings – Every 14 days of a marketing campaign, refresh the listing with different photographs and promotional copy.  Include as part of that a modification of price or rent if those factors are published in the campaign.  To do this you will need a client that is conditioned to market conditions and inspection results.  The message here is that a change to marketing will help with enquiries coming back in.
  5. Feedback – When you conduct an inspection or get an enquiry from a qualified prospect, record the results in client feedback form.  At the end of each week you can use the form as a way of updating the client and also conditioning them to the facts of the market.  The good thing here is that the comments given are from other people and not you.  You are just the ‘messenger’.  When handled correctly you can position the client and the property for a shorter time on market and an effective deal negotiation when it starts.

From these things you can see that the property marketing process is one of considerable planning and process.  Every listing should be positioned for real momentum and enquiry opportunity.