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Effective Marketing Rules in Commercial Real Estate Brokerage

ebook of marketing ideas for commercial real estate

Sometimes we have lots of properties to list and market.  That is when systems of promotion will help your focus and your outcomes.

 

A question always arises here.  How many exclusive listings are ‘too many’ for an individual broker or agent?   There is a physical limit as to how many listings a broker can act on with reasonable focus and action.

 

Exclusivity demands more time and more effort, and rightly so.  Open listings should only take a small amount of your time.   If you have the luxury of a ‘personal assistant’, then it is arguable that you can handle 50% more than your standard allocation of listings.

 

How Many Listings are Too Many?

 

So let’s go back to the question of just how many listings are ‘too many’.  The answer depends a bit on the size and complexity of a property.  It is easily the case that a very large investment property such as a shopping centre could very well take all of your time and effort for some months or at least weeks when the marketing, inspections, and negotiations are underway.

 

If you are working on ‘average’ properties of say a few tenants and small configuration, then it is likely that you can handle up to about 15 properties exclusively at any one point in time.  Remember, however, the requirement for quality in what you list.

 

Promotional Rules in Brokerage

 

Here are some marketing reminders to work with here when you list properties for sale or lease:

 

  1. Check out the listing first in all respects so you can understand all the strengths and weaknesses of the property. The preparation here will help you with your advertising copy, defining the target market, and the timing of the marketing campaign.
  2. When you know everything possible about the property, then you can look at the competing properties locally and within the targeted segment of buildings. A ‘competitive awareness’ will help you with positioning the marketing campaign in so many different ways.  How can your property ‘stand out’ as the better choice locally with buyers or tenants?  That question has to be answered with all listings and exclusive appointments.
  3. Set a defined target marketing campaign for tenants or buyers so that the marketing can be specified in message and timing. Certain times of the year will be better for marketing, so take steps to understand the promotional ‘seasons’, and how your properties will fit into that.
  4. Reach, and media choice will be the next factor to consider. Today we have so many effective and efficient marketing systems to use.  Traditional newspaper marketing has fallen back on the ‘promotional scale’.  Online and direct marketing has taken its place; that is certainly the case with exclusive listings.  Determine how you can get the message out to the local area of buyers or tenants.  Spread the promotional word efficiently.

 

Taking these points to finality, the marketing process is so critical in commercial real estate today.  Don’t take the generic approach, but be specific in all your exclusive real estate campaigns. 

 

Spend more time spreading the word about the property and the opportunity that the property presents.  A comprehensively marketed property will help you greatly in your real estate brand and personal reputation as the ‘industry specialist’.  Here is the marketing ebook for Brokerage.

 

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eBook of Effective Marketing Ideas in Commercial Real Estate Brokerage
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The Golden Rules of Commercial Real Estate Listing Promotions

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I like to think that every property taken to the market for sale or lease is handled with a direct and deliberate strategy; that is my rule and process, and that is why I will not take on open listings.  As busy as we can be in commercial real estate brokerage, the promotional strategies that we adopt are unique.

 

Every listing deserves the ‘deliberate’ approach to marketing and engagement with potential buyers or tenants.  When you focus on the quality side of our business, you can achieve more results over time.

 

When you look at your average working week, where are the priorities?  There should be only three or four things that you do every day, and those things should take precedence in your business activities.  Sure, other things will have to be done, but the four main things will always take precedent.

 

 

Marketing Rules for Enquiry Attraction

 

So, the marketing process can be refined back to simple rules.  Here are some of those rules that I like to work to:

 

  1. Set a clear target market that applies to the listing.  Where can you tap into that target market?  How can you tune the marketing campaign to reach that group of targeted people?  When you know those answers you can drill down on the campaign timing and media channels to be used.  There are always different and better ways for us to do things.  The clients that we serve like to hear fresh ideas and strategies; that is how you win more listings over time.
  2. Use some different approaches to your promotional processes.  The owner of the property can likely share some stories with you about the property and the location that would be valuable in your editorials and articles about the listings.  A story makes a property more interesting.  Historic properties are also valuable to helping you build a local profile that is different and perhaps specialized.
  3. Build a matrix of marketing that can change and adjust every few weeks.  It takes about three weeks for the first level of marketing to be assessed; from that assessment, you can modify adverts, media choices, and photography.  Every website advert for each listing can be slightly different in layout or property facts.  That then builds the attraction factor for better property inquiry.
  4. Knowing the value of inbound inquiry, look at your listing groups so you can feed inquiry across the locations and the property types in positive ways.  One inquiry can be directed to several properties and inspections.  Do more with your inquiries.  Track your inquiries so you know what is working for you with inbound property inquiry.

 

Take every property to the market with deliberate promotional strategies.  Build some momentum with your listing activity and target marketing.

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The Key Principals of Push and Pull Marketing in Commercial Real Estate

In commercial real estate brokerage the principles of push and pull marketing are quite special and deliberate. As the broker or the agent working on specialist listings, you need to know exactly how you are pushing people towards your listings and pulling in their interest.  Special strategies apply to sales, leasing, and property management. Understand the outcomes that you are trying to achieve to attract sellers, buyers, tenants, and landlords. The marketing coverage is quite special and unique in each case.

Given these facts, you are working with a particular listing and the target audience relative to that listing. On that basis every property and client situation should be carefully considered to attract the results at you seek from a promotional aspect.

You should also consider your own marketing strategies as a professional in the industry. There are many alternatives of promotion today both online and off-line that relate to both individual and listing marketing. Soon you need a promotional plan to address both of these issues.

Here is an audio recording by John Highman explaining the important facts of push and pull marketing as it relates to commercial real estate brokerage today.

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Simple Formulas for Successful Direct Marketing in Commercial Real Estate

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Don’t complicate the marketing process in commercial brokerage today.  Keep things simple and get out and about locally among the people that matter.  Our industry is based on personal contact and professional relevance.  If either of those things are lacking in your property business, then you have issues and you will struggle to stand out as a top agent.

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)

Resolve the property challenge comprehensively by and through a process of direct marketing.  That’s how things happen in our industry; everything else is just luck and luck doesn’t do much for market share.

Here is a simple and yet effective process of direct marketing for brokers and agents.  See how you can modify your business skills using some of these contact ideas:

  1. Find new people each day – the best way to get this started is by using the business telephone book (the online and offline versions). There are thousands of businesses in that list for your town or city that you can call direct.  Ideally you just want to know if they have a property challenge or issue where you can help them.  Make the calls and talk to the business owners.  It’s a simple way of connecting with new people.  Some of those business owners will lease the property they are located in, whilst others will own the property.  Either way you get to connect with property interested people.
  2. Create discussions – the people that we class as ‘clients’ or ‘prospects’ are typically business savvy, and they are very experienced with direct business conversations. Master the art of the business conversation using local property information as leverage.  Facts about sales, leasing, listings, developments, and marketing will always create some form of a discussion.  Practice your meeting and call conversations.
  3. Take notes of meetings and conversations – given that you will be contacting lots of people in a location, you will never remember everything that is said to you. Your database has to track conversations and contact processes.  Put your marketing processes into and around your database; you cannot delegate that process.  Take ownership of your database so your prospect list is up to date and growing each day.  Build momentum in direct contact.
  4. Send follow-up material – every quality conversation, be it across the telephone or in a meeting will give you a chance to send out material in follow-up. Choose the right material for the location, and not some generic ‘fluff’ that no one wants.  Be specific and be real in the information that you send out.
  5. Use a database pipeline – a contact today is potentially a listing or transaction in the future. Everything depends on what you do with that contact and how you open up the pipeline of information; your database should be at the centre of that contact.  Relevant local property information will always help you open doors on business contact so create a regular informational marketing process around email, telephone calls, meetings, and referrals.  Consistency and regularity will help you with that.

The promotional marketing process in commercial property doesn’t have to be complex, but it does need to happen.  Keep your direct marketing activities local in focus and frequent in momentum.  That’s what the top marketers do all the time.  Are you up to the promotional challenge?

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)

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Create Some Marketing Suspense in Commercial Real Estate Advertising

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Attract the interest of people in commercial real estate marketing.

When it comes to promoting a commercial property for sale or lease, try to put some suspense and anticipation into the property campaign.  Get away from ‘generically’ marketing, and be very specific in your promotional efforts.

Know the Property

Look at the property for what it is and the strengths that the property provides over time for the buyers or tenants.  Understand the target market for each exclusive listing so that you can really tap into creative marketing processes that pull in the right segments of people.

Ultimately you want a reasonable level of property enquiry with every exclusive listing; from that you will create inspections and lots of them.  How can you do that?  In simple terms you look at your property and build the marketing campaign or plan using relevant promotional leverage.  You then implement that promotional plan.

Your Promotional Plan

Here are some ideas to help with promoting your next high quality listing:

  1. Give your property a name or identity – If there is some history about the property or the location, you can use that information as a point of leverage and branding in your advertising copy. People relate to a story.  The history of the property is likely to have a few stories that you can use in your headlines, feature points, and editorials.
  2. Set the time for the campaign – Start the property promotion at the right time of year or month. Seasonal holidays and business cycles all put pressures into property promotion.  You want the right people to see the advertised property so start the campaign at the right time of month and on the right days of the week.   The campaign can be ‘rolled out’ in a staged way using ‘early release’ information, and then primary promotion coverage.
  3. Use the right media channels – When you really understand your target market you can choose the best media channels to tap into your segments of buyers or tenants as the case may be.
  4. Personal involvement – Put yourself into the staging of the property promotion. Tell the client what you will do personally to get the message about the property to the right people.  Most top agents win more property listings because of the promise and strategy they offer in personal involvement.  In exchange for that personal involvement you should insist on exclusivity with your listings for a reasonable period of time.
  5. Implementation and control – Every good property campaign will be implemented to a plan and controlled to a strategy. Every stage of the property promotion will be watched for both strengths and weaknesses.

Marketing suspense in commercial real estate sales and leasing is something that is created through the deliberate planning and effort of each listing broker.

You can get more tips for commercial real estate brokers in our eCourse right here.