The cold calling process in commercial real estate brokerage is quite special and unique given that you are working with a special type of client or prospect with an interest in property investment and or ownership. You will also be working with business owners seeking to occupy or purchase a property as part of their business activities. On that basis cold calling needs to be directed specifically at these high value people within your location.
Every call contact process that you initiate should be based on a conversation and not a pitch. In the first instance, you simply need to know if the person you are connecting with has an interest currently or potentially in the future with commercial property ownership and or occupation. Simple questions will help you identify that fact.
To advance your career in commercial real estate brokerage, you really do need to master the skills and the processes of cold call prospecting and database growth. They both go hand in hand, and require a good degree of individual focus.
In this audio recording, John Highman talks about the opportunities evolving from a call prospecting process. Look into your commercial real estate market and use the special skills that John talks about to open up the brokerage opportunities that you are really looking for. Practice your call prospecting skills on a daily basis, and you will soon see your call to meeting conversions escalate. When you establish a prospecting model like this, it will help you significantly as you seek to grow your market share and client database.
Here is the recording for your access and download.
Perhaps the word ‘know’ here should be emphasized and explained. To actually ‘know’ a client or a prospect, you really should understand their property situation comprehensively, and they should trust you as an industry ‘expert’. That relationship takes time to develop.
Key Questions to Ask
Look at your database as it exists at the moment. Consider these questions:
Are you highly regarded by the people in your VIP database?
Would they refer friends to you when property issues arise?
How do you stand out as real and relevant to those clients now?
Would they say that you are the ‘industry expert’ that they trust?
Do they know you as a property specialist for your location?
Telephone canvassing is part of that. Here are ways that you can make that work in your brokerage business:
Cost effective – Today you can make many calls for very little cost. As part of that you can track your numbers of calls made, to leads identified. Over time you should see those numbers improve. Be aware of your time and its importance to the prospecting process. This doesn’t say that you should only make prospecting calls to find clients; it is one of a number of strategies that should be happening every day in your business career.
Regular and routine – Set aside time to make calls every day. Make a good number of calls to new people and also existing people. In that way you are building relationships over time and eventually converting more meetings.
Target meetings – From the calls made set yourself some targets relating to meetings with new people. It is realistic that you create 2 new meetings with new people each day, Monday to Friday. Put yourself in front of people; that’s what the business is all about.
Script development – What you say really does matter. Most of the people that we talk to in our industry are experienced in business and or investment, so the prospecting dialogue you use should be refined through practice and relevance.
Target specific groups – Make calls to groups of people, local businesses, and people in particular locations. Over time you can increase conversions simply by concentrating your call list and hence your conversation relevance.
So the message here is quite simple. Get your call prospecting started and refine it over time. That’s how you build your real estate business opportunities around you.
Every so often you will hear some agent or broker say that ‘cold calling doesn’t work’. They are of course giving themselves some reason to not make the calls and avoid the process.
It is a fact that the top agents of the market are not afraid to make lots of calls every day to new people. The important issue here is that they are talking to both new people and current contacts. They are growing relationships on a daily basis.
Our industry is based on relationships. Get to know many property investors, tenants, business owners, and property developers. Keep in contact with them for the long term. Trust is a big issue when it comes to attracting new listings to your agency or brokerage. It can take months if not years for some prospects and clients to be in a position to move on a property matter.
So here are some detailed cold calling tips to help you grow your real estate business:
Determine your market area and targets. The market area is likely to be a part of a town or city and that should be determined by boundaries. Stay within your boundaries and get to know all the properties and property owners inside the zone. The targeted properties are likely to be by type and size. On that basis travel the streets in your sales and leasing territory. Find the quality properties and network the property owners and or landlords.
Call times should be set that work for your business and the people that you should be talking to. Ideally you should be making calls for 2 or 3 hours every day. That will take some discipline in your diary. Don’t let others interfere with your prospecting plans and efforts.
Record your numbers relating to calls out, calls connected, meetings arranged, and listings created. Over time you will see those numbers improve. The improvement can be fast tracked through practice each morning when you first arise.
A conversational approach works better in prospecting. Don’t pitch in any way; you really have no idea of the needs of the other person, so a conversation will get you further into understanding future opportunity.
Get a good database to track your call results. Simplicity and flexibility are important with a database. Protect your data and keep it up to date.
If you want more listing and commission business in commercial real estate brokerage, you will get there a lot faster with a professional approach to cold calling. Understand that most brokers avoid the process, and on that basis it can be a major source of leads and new business for you. Remain confident and make more calls.