Classic Commercial Real Estate Sales Letters

address book
Send prospecting letters in commercial real estate.

In the commercial real estate brokerage today, the classic sales letter will always create opportunity for an agent or broker if the process is put in place successfully and consistently.  It is necessary to understand the logic behind the process, the timing of the letters, and the requirement to do it regularly.

It is a fact that the e-mail prospecting process has taken over a large section of the real estate industry.  For this very reason, the traditional sales letter sent through the Post Office System will create a major point of difference in marketing when it comes to the prospecting activities of an agent or a broker.

If you want to stand out from the crowd when it comes to your marketing efforts, merge the sales letter process into your personal marketing efforts.  Here are some rules to help you:

  1. The sending of letters needs to occur regularly.  Send your letters to groups of prospects on a monthly or bimonthly process.  Given that each letter is specifically written for the target market of property owners or tenants, it is quite easy to group your prospects into segments.  At different times of the month you can send your letters to selected segments.
  2. So a key factor here is to write letters specifically to the targets within each group.  You can are groups for landlords, tenants, business owners, investors, and developers.  Specific letters are used in each case.
  3. As a general rule, and wherever possible, take the time to follow-up each letter with a telephone call.  If you know the telephone number of the person concerned, make the call.  Many letters will help you convert more meetings.
  4. It is preferable that the letter process is simple and select.  Three or four paragraphs on a single page will get the message across.  Sign your letters individually and ensure that they are personally addressed to the people concerned.  Enclose your business card with every letter.  You are marketing yourself and your contact details; that is what the letter and the message must do.
  5. Given that this is a prospecting process, the letter is designed to connect with the person you are sending it to, so that you can get more meetings and opportunities.  On that basis the message and the letter needs to be simply designed.  Do not fill the envelope with bulky marketing material that will confuse the central message.  Marketing letters are best left to a different approach and a generic mail system.
  6. Make it easy for people to contact you as part of the mail out.  Some people will call you as a direct result of getting the letters regularly.  That is why you enclose your business card as part of the process.  It is quite likely that the receiver of the correspondence will keep your business card for future reference.

So the direct mail process is a real and important part of the commercial real estate brokers marketing system.  Make it an important part of your regular marketing efforts.

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Tips for Being Entrepreneurial in Commercial Real Estate Agency

business people meeting
Focus your commercial real estate agent efforts.

In commercial real estate agency today, you need to be an entrepreneur in your business practices and your focus.  Your successes in the industry as an agent will come from your personal endeavors.

The agency that you work for will have little to do with the process of building greater personal commissions and generating listings.  Successful agents are individually driven and have a comprehensive marketing plan to promote themselves comprehensively through the region that they work in.

There are some very simple strategies to apply here if you wish to rise to the top of the market.  That being said, all of those strategies require personal effort and deliberate focus.  They take time and effort each and every working day to implement effectively.

Here are some of those strategies to help you develop the entrepreneurial mindset of a top commercial real estate agent:

  1. They say that you can learn a lot from experience.  You can also learn a lot from the other top agents in the area.  Whilst some of those top agents may work with competing agencies, you can observe what they are doing and how they do it.  You can replicate their successful processes when it comes to knowledge, skill, and marketing.
  2. Every client that you serve today will be an opportunity for repeat business in the future.  The cycle of commercial real estate is quite long and on that basis your relationships will need to be built and nurtured.  Focus on quality clients and quality properties.  It is the quality properties that will bring you more enquiries from any marketing campaign.  Poor quality properties bring poor results.
  3. Referral opportunities can be generated from successful transactions.  Stay close to your clients, customers, buyers, and tenants as part of closing a transaction and moving on.  Ask for the referral at the right time.
  4. There are certain skills which are absolutely critical to the services that you provide as an agent.  You should have significant skills in prospecting, presenting, marketing, inspections, negotiations, and documentation.  These six aspects of your career require constant upgrade and practice.  When you do this, it makes it a lot easier for you to rise up in the ranks of the commercial property industry.
  5. Every listing, sale, or lease is an opportunity to talk to other people in the local area.  Send a direct letters to the local property owners and the property investors as part of your marketing efforts.  In many respects, one single listing can allow you to talk to several hundred people.  It is simply a matter of developing a mindset to do it and commencing the process.

If you choose to be an entrepreneur in commercial real estate agency today, you do need to take a serious look at your business activities and systems.  They will help you take advantage of the local property market providing you implement the appropriate action on a daily basis.  Success in this industry is driven from personal activity and nothing else.

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Top Tips for Building Your Sales Character and Mindset in Commercial Real Estate

two business men talking in street
Develop a sales character to grow your market share in commercial real estate.

In commercial real estate agency today, we need salespeople that can take deliberate action and remain focused on the task at hand.  Whilst many will say that they can do this, reality says that most won’t.  The discipline required is lacking for many.

Discipline in action is a common problem when it comes to sales people today in commercial real estate.  There are ways to deal with this.  When you understand the matter and how it impacts your work style, you can make massive changes in your commercial real estate business.

Here are some ideas from our Newsletter for Commerical real estate agents…..

The property market today is reasonably challenging in many different ways.  Here is a list of the things that I see around the property market today:

  • Vacant premises that have remained vacant for some time
  • Properties remain unsold after lengthy marketing campaigns
  • Some tenants are struggling to pay rental in accordance with the terms of the lease
  • Some landlords have over committed when it comes to borrowing funds on property investments.

These things are massive opportunities for us as commercial real estate people to help clients and resolve problems.  Whilst some will say that the market is in a ‘slow patch’ today, it is at this time that our specialist property services are required.  You can dominate the market today.

Assuming that you can see this opportunity, it is just a matter of you focusing on the right properties, the right clients, and segments of the market.  The character and commitment of a salesperson to the task will have a lot to do with the results that they achieve.  Your sales character and commitment is a key factor to take you forward.

Over recent years, a lot has been written regards the required character of a salesperson and a business person in different job roles.  Psychologists have determined that there are four basic characters that have an impact on the work that we do.  Most people will have a predominant character which will influence their thinking and the work that they undertake.  When it comes to selling, leasing, and managing commercial real estate, the character of the salesperson needs to be matched to the task at hand.

This market requires salespeople that are prepared to drive themselves towards the opportunity that is available.  This is a market today that requires action and focus.  Some salespeople struggle with achieving those two skills.

As mentioned earlier, the predominant character will have great influence on how we work and what we achieve.  If you are struggling to get results in this market today, it is likely that your predominant character needs to be reshaped and redirected towards the right skills that the market requires.  In other words you need to practice and develop change.

The good news is that characters and work styles can be changed.  When change is achieved and firmly established with ongoing habits, the salesperson can move to the top of their market as a specialist in commercial real estate.  We all have a choice, it is simply a matter of understanding the factors involved, what you need to do, and taking the required actions.  Set the foundations for a better client base, quality listings, and more transactions.

Base Line Procedures to Build Better Commercial Real Estate Agents

man looking at paper
Build your agency systems in commercial real estate

As a commercial real estate sales agent, you will get benefit from establishing systems to list, market, and negotiate on your listings.  The fact of the matter is that systems will help you stay under control when things get busy or change.

The property market changes from time to time.  Currently there are lots of properties for sale and fewer buyers that can put a purchase together.  Given that our primary task is to sell a listing, you can develop some dedicated processes to help the overall sales and marketing process.

Commercial real estate sales is all about finding the quality listings, attracting the right enquiry, and converting the transaction.  To help you with the process and the outcomes, you can take a serious look at the procedures that can be improved in your agency, or personally.

Here are some core procedures that apply to the commercial real estate sales process today.  Review the ideas and test your existing processes and strategies.

  1. Create a marketing packet of information that can be sent easily and quickly to any person that requires more information from you.  The marketing packet will relate to a particular listing or a service that you can provide.  The marketing packet should be dispatched by e-mail and or mail very easily and quickly.  If you are sending the marketing packet via e-mail, ensure that the documentation is converted to PDF format.  In this way the layout and the presentational aspects of the information will be preserved.
  2. When it comes to commercial, industrial, and retail property, you can have specific prelisting kits that apply to the property type and the location.  Those kits will contain the latest market information, samples of advertising and marketing, some details regards your agency and the key staff, plus testimonials from previous happy customers and clients.  You may also have some market share information that proves your agencies relevance and specialty in the local area.
  3. Canvassing and prospecting will always be a critical component of commercial real estate sales.  Every salesperson should have a specific canvassing and prospecting program that they undertake daily and weekly.  In this way they can build their pipeline of opportunity.  On average, a top agent should be bringing in at least two exclusive listings per week.  Those listings should be controlled for a period of at least six months.  In this way those top agents can control the property enquiry and the client communication.  Over time these factors will give you better market share and better clients.  If you find it difficult to convert exclusive listings, then you need to improve your listing sales pitch and presentation.  That will require some practice, but over time you can achieve better conversions of exclusive listings.
  4. The marketing campaigns for the properties that you sell will be unique and different.  On this basis you will need to track the results of every marketing effort with every exclusive listed property.  Each week your marketing efforts should be adjusted to optimise the enquiry that you can achieve.  Be quite specific in your marketing effort, and ensure that every quality listing is the subject of a specific and well directed promotional activity.

A top agent in commercial real estate sales will have their job and their market share totally under control.  You can’t do this without having significant systems and focus into the local area.  If you are looking to improve your client base, commissions, or listings in commercial real estate this year, take a serious look at the procedures and systems that are currently being utilized in your agency and by you personally.

Top Ideas for Success Letters – Building Market Share for Commercial Property Agents

commercial real estate agents standing outside office building
Use ‘success letters’ to strengthen your market share and commercial property listings today.

Success letters in commercial real estate are the letters that you put out into your business community and database to tell them of your success in leasing or selling a significant local property.  Every sale or lease is a great opportunity to connect with these groups, and a success letter is the way to do it.

Why send a letter and not an email?  The fact of the matter is that letters will be read far more frequently and effectively than emails.  Most emails are ‘culled’ by the email filter or the user so that they do not have to read unnecessary material on many different things.

If you send a success letter communication to your clients or prospects, ensure that you follow up every letter with a telephone call.  Every letter sent will give you the opportunity to open up the relationship with more people; this is a ‘people-based’ business remember!

If you want to send a message about your success, send a letter and enclose your business card.  It’s that simple.  Forget about complex brochures and flyers; just send your business card.  A business card is more likely to be kept than any fancy brochure that you send.

Here are some rules regards sending these letters:

  1. Have a local area focus so send the letters into a defined area that could include people and businesses that know the property that you are referring to.
  2. Sale or leasing results should be ‘bragged’ about, so get a signboard onto the property as soon as the deal is done (subject to client approval).  The signboard should feature a ‘sold now’ or ‘leased now’ sticker and your telephone number.
  3. Every person that has been through the property that has been sold or leased should be communicated with to see if they are still in the property market and if you can still help them.
  4. Businesses and property investors locally should get all of your success letters on the basis that you will be telephoning them after the letter to see if they have a ‘need or interest’ in other property activity.
  5. From your letter sent out, encourage calls back to you about the deal done or the local area trends.  Talk to people and spread the word about the deal (with suitable restraints given confidentiality).  A successful transaction is worth talking about.
  6. Try sending 2 separate letters and not just 1.  The letters should be about a week apart and encourage dialogue if the person has a need to know more about the local area and the property trends.

As simple as this process seems, the difference in the marketing approach helps you stand out as an agent of success and choice in the local area.  That is the type of agent that businesses and property investors like to work with.

Commercial Property Agents – Checklist for Advertising Commercial Real Estate For Sale or Lease

High rise office tower looking up from the ground level
Every commercial or retail property should be uniquely marketed to the special target audience that it suits.

The process of advertising a commercial property for sale or for lease may have changed somewhat over recent years, but the need to promote the property remains as important as ever before.

Every property listing is a great excuse to talk to local business owners and property investors; in this way you will get more market intelligence and opportunities to work on as a commercial real estate agent.

Decisions and Strategies

Before you start to advertise a property, a few decisions and strategies should be set.  In this way you can optimise the enquiry that you create for the commercial or retail property.  Here is a checklist of some of the main things and ideas that you can use in establishing the advertising program and campaign:

  1. Inspect the property comprehensively to understand the factors of presentation that should be addressed prior to any inspections.  If something doesn’t look good then it should be removed or fixed; we have limited qualified enquiry today for most properties that are taken to market, and every enquiry should be optimised.  You do not need ‘hurdles’ when it comes to property marketing.
  2. If the property is already tenanted and therefore to be sold as an investment, you will need to comprehensively review the lease documentation to see how it will impact the marketing efforts and the target audience that you wish to attract.  It may also be that you will need to address any weaknesses in the lease and occupancy documents (such as rent reviews, options, and vacancies) prior to marketing.
  3. Determine the 4 things that the property clearly offers a buyer or tenant.   Will these things influence the enquiry rate that you could create?  If so, they will need to feature prominently in the advertising copy.
  4. Get some professionally prepared digital photographs of the property that can be used in the marketing effort.  It is remarkable just how these photographs will help you create enquiry as the property is advertised.  Most agents do not take photographs of sufficient quality to help generate property enquiry.  Ensure that your vendor is encouraged to have a portfolio of professional images taken of the property before the campaign commences.
  5. What will be the best timing of the property promotion?  In saying that, have due regard for seasonal and business pressures that may impact your target audience; on that basis, choose the right advertising material and how it is initiated into the market.
  6. Some marketing efforts will be more successful than others.  For this reason you should have a process of ‘test and measure’ when it comes to monitoring all of the marketing for a particular property.  If something is not working, change it before you waste too much precious marketing effort and funds.

It pays to have all drafted advertising and layouts checked by others in your business team before the material is lodged with the respective media.  Get these people to tell you of any weaknesses in message and presentation.

When you take the right steps in preparing your marketing, you will find that the outcomes from each property promotion are more genuine and specific to the property.  In this way you can optimise the outcomes that you require.

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Commercial Realtors – How to Get More Exclusive Listings and Why You Should

businessman writing in diary
Get more exclusive listings as a priority in your commercial real estate business.

In commercial real estate, there is a lot of difference between the servicing requirements behind exclusive listings versus open listings.  Any open listing situation is virtually an experiment on the part of the client and they will have minimal commitment to you as the salesperson or agent helping them.  The client will generally be listening to many agents and trusting none.

So it is the exclusive listings that will bring us better quality stock and trusting clients.  That being said, it is important that we give our clients reasons to choose the exclusive listing method of sale or lease.  As part of the sales presentation or pitch process, you should have some solid reasons to recommend an exclusive listing process with your agency. Why are you better than other agents?

Many agents will choose or recommend the exclusive listing method to the client, and then make some fairly generic statements regards the reasons to choose an exclusive listing process with their agency.  Just about every experienced property investor has heard a variation of the following:

  • We know the local area very well.
  • We have sold or leased a lot of property recently.
  • We have been in the area a long time.
  • We are the best agent in the local area to sell or lease this property.
  • We have the property knowledge to do the job for you.
  • We have good people in our agency that will move the property for you.
  • We have relationships with the other agencies across the country and they will also market your property.
  • We will market the property at our cost.
  • We will fully target your requirements of price range and timing.
  • We will lower the commission because you are a good client.
  • I will keep you fully informed.
  • We are the best agency to sell this property for you.

None of this will make an impact on an experienced property owner or business proprietor.  The listing decision will be made on your relevance to help them and the confidence that you give them.

It is quite disturbing when you look at this list to understand how generically similar a lot of agents and salespeople are when they do their sales pitch.  Top agents will go a lot further than the generic sales pitch approach.  Top agents will drill down into the matters that really count regards the property and its position in the local area.  They will also come up with very specific strategies to market, inspect, and negotiate the single listing.  Clients really do know when they are dealing with top agents.

So here are some tips to help you service your exclusive listing clients.

  1. Tell them how you will be marketing the property and show them some solid examples of that process.  Give them some choices in the marketing approach whilst still making your recommendations.
  2. Take the client to the property and walk them through the inspection process as you see it, explaining how you will build on the features of the property and the improvements.
  3. In each week of the exclusive listing marketing campaign, you will need to be connecting with the client with updates regards inspections and enquiry.  The client should be spoken to at least every two days throughout the entire listing agency period.  If nothing has occurred from any part of the planned marketing activity, it is still important that the client knows that.  Lack of information will turn them against you and make any future negotiations difficult.
  4. When an inspection has occurred with the property, direct feedback should be given to the client.  This third party feedback will be valuable in helping you condition the client to the prevailing market conditions.

Clients are always important to a commercial real estate agent.  In times of a slower property market, is imperative that we provide high levels of interaction and service at all times.  In this way you will achieve better results with all of your listings, and the chance for referral business at a later time.

You can get more ideas for commercial real estate agents and realtors at our website right here.