How to Engage with More VIP Clients in Commercial Real Estate Brokerage

In commercial real estate brokerage it is important that you segment your client list into groups and opportunities. As part of that, you should identify the VIP clients that you know and those that exist in your local area. They should be the primary targets of your prospecting model in an ongoing way. (NB – you can get our free commercial real estate training right here)

In this audio program, John Highman talks about the strategies behind VIP database management and the professional skills of commercial real estate sales and leasing today.

Learn how to improve your real estate business and grow the opportunities with the right clients in the right way.

You can access the audio program right here:

Get Permanent Results with the Commercial Real Estate Brokerage Fundamentals

In commercial real estate brokerage, you can do plenty of things to grow your market share and your client list. That being said, you can also do far too many things and lose focus.

It is always best to remain diligent and persistent at a personal level to a few special processes that can drive your business forward.  (NB – you can get our free commercial real estate course here)

 

Simple is Good

 

Keep your business and your efforts simple and direct; that’s the secret to getting anywhere in the industry.  Action is very powerful if it is deliberately directed into the things that really matter; they are usually clients, properties, marketing, inspections, and negotiations.  Nothing else has priority in our industry.

 

So what are the things that really matter in the industry, and what are the fundamentals to take you forward? Put yourself into your property business and market yourself accordingly.

Each and every working day, connect with new people, qualify them for the location and their interest in property, and then stay connected for the longer term.  Put yourself into the property market; the relationships that you build are really important in so many different ways.

 

Use the Marketing Tools Available

 

Use the different tools of communication that you have available both online and off-line so that you can grow a profile of professionalism and market coverage. Most agents and brokers take an ordinary approach to communication today; you can do better than that. Use the marketing tools that are available at your fingertips and within your brokerage.

 

You are the point of difference that can drive more real estate opportunity over time. There are plenty of other agents and brokers in the location all chasing the same properties and clients. Your relevance and professionalism will be the factors of importance to take you forward as a top agent or broker.

 

Be Different but Relevant

 

Build some points of difference into your professional services, so that you can stand out as the agent of choice for the location. The clients that we serve understand the value of a highly skilled agent or broker with deep and meaningful market coverage. Clients will usually choose their agent or broker on that basis.

 

Here are some ideas to help you build your business from the essential and required fundamentals:

 

  1. Database growth – at a personal level, you should be building your database each and every day. You cannot and should not delegate the process. Talk to new and fresh people as part of your prospecting model, and then into the detail into your database records. Build your business on local area information and personal contact.
  2. Local area marketing – become a specialist for the location and market every exclusive listing comprehensively on that basis. When you have some listings to work with, you have plenty of reasons to talk to other people in a meaningful way. Use your listings to open the doors of opportunity and communication across the local area.
  3. Connecting with people – there are always plenty of people to connect with locally across the different industry segments. Deliberately research and communicate with business owners, investors, tenants, and property developers. The process of research takes time and effort, so you will need a segment of your day devoted to the required research.
  4. Understanding the property market – look at the factors of change in your area with a focus on listings, prices, and rentals. Understand the future supply and demand for the location, and also track the levels of inquiry for the area.
  5. Refining your professional skills – certain skills are more important than others in commercial real estate today. Put some real effort into marketing, presentation skills, and listing skills, so that you can move most of your listings to negotiation and closure. Every broker and agent should be practicing their skills in a regular and ongoing way. The industry is competitive, and yet the rewards are many. Position yourself for the best properties and the best clients through constant and ongoing practice.
  6. Building your relevance for the location – the clients that you serve understand the value of a top agent who understands the area and the property types. Build your relevance for the location so that you understand the streets, the buildings, and the levels of recent inquiry. When you understand what is happening locally, you can convert your listings more successfully and directly. Exclusivity is also a lot easier when you understand your location in a comprehensive way.
  7. Marketing properties – the properties that we list today can be promoted comprehensively both online and off-line. Look at the tools available to you when it comes to marketing, and then match those tools into the best methods of sale or lease as the case may be.

 

A successful transaction will usually be the end result of a carefully constructed marketing campaign directed at a target audience. That strategy requires effort and money. Always seek vendor paid marketing funds as part of your listing processes.

 

So the message here is that you cannot and should not complicate your real estate business as a broker or an agent. Simplify your prospecting and client contact processes. Market yourself deeply into a location as the industry specialist that the people are looking for.

How to Get a Prospecting Pipeline Established in Commercial Real Estate Brokerage

When you start a career in commercial real estate brokerage, your new business or prospecting pipeline should be established quickly and comprehensively.  Its a personal thing that you cannot delegate.  (NB you can get our prospecting training in commercial real estate here)

What you are wanting to do here is drive new leads and opportunities your way so that you can establish a good list of clients and property opportunities.  That’s how the industry works.

Think about your client list right now. Here are some simple questions:

  • Could it be better?
  • Have you prioritized ongoing contact with key people into the future?
  • Have you segmented your VIP clients from everyone else?
  • Do you know where your next listings will be coming from?

So these are the questions that will have positive answers if you build a prospecting pipeline at a personal level in your real estate business.

In this audio program, John Highman, Commercial Real Estate Coach, talks about how you can build a good prospecting model that can work for your real estate business in a positive way.

You can listen or download the file here:

 

The 80 20 Rule for Commercial Real Estate Brokerage

In commercial real estate today, most of your results (in commissions and listings) will be created through specific involvement with just the top 20% of your clients.  Understanding just who are the clients in the top 20% is the important issue to work through.  You could say that they are the VIP clients that you should be working with.

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)

The 80/20 concept is called the ‘Pareto Principle’ and it was identified as a general business rule back in the early 1900’s.  So what is it?  It is a known fact of business and a proven equation when you are looking to covert more results from your efforts.  You can use the rule quite comfortably in commercial leasing, sales, and property management.

So we move the concept into commercial real estate for your location and apply it to your business.  It doesn’t really matter how many clients you have in your database now, it is the top 20% that you need to identify and then comprehensively service over time.  Approximately 80% of your revenue activity will come from that group of elite clients.

In this audio program, John Highman talks about the 80/20 rule and how you can work with it.  You can listen to the program or download it below.

 

How to Get to Know Your Commercial Property Market Deeply

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Commercial Real Estate Brokerage Audio

In every town or city there are things that you can find that relate to commercial property sales, leasing, or property management.  You can get plenty of leads if you drill down into the location.  Meet people and ask questions.   A good conversation will take you closer to a property activity.

Having a good database will always help with new business generation.  For the new people in the industry, the priority to establish a good database is high.  Three to six months of effort will usually get a contact list established; from that point on it is a matter of keeping the data fresh and accurate.

To help my friends in the industry get established and stay on top of the right market trends, this audio will probably help.  It talks about who you should know and why that should be done.  Enjoy.

How to Segment Your Commercial Real Estate Market for Opportunity

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Segment and split up the real estate market for better prospecting.

In commercial real estate brokerage today, you should segment your property market in a number of different ways so that you can find the opportunity that may exist currently and that which is predictable for the future.

Market segmentation allows you to work on the right property listings and people over a period of time strategically. In that way you can get faster results.

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)

So what do you need to know here?

Some listings are better than others. Some property locations are better than others. You also have a mixture of clients and businesses within the location to consider and connect with. Look for the variations and look for the people. Research will always help you find your leads and opportunities.

The right focus?

So you have some work to do when it comes to selecting the opportunities for your brokerage business into the future. Here are some ideas to do that:

  • Segment the geographical location – understand your limitations when it comes to time, and on that basis focus your prospecting efforts within a specific geographical location. Determine the zone or the precinct by both suburbs and main roads. Within that defined area, you should have sufficient new business opportunity to work with over the coming five years.
  • Select the correct property types – some properties will be more active than others when it comes to inquiry and activity. Undertake an assessment of supply and demand that applies to the location and the property segments. Look for the property types that create the most opportunity and change over the predictable future. You can then adjust your specialization across office, industrial, or retail as the case may require.
  • Develop the required property knowledge – when you have selected the property types that you can relate to and understand, a degree of local property knowledge will always assist you in working with sellers and buyers, together also are with local landlords and tenants. Every listing negotiation and property pitch should contain a good degree of market evidence and property knowledge. Understand what’s happening in the local streets and within the quality buildings when it comes to inquiry and a transaction activity. It is hard for a client or prospect to refute or dispute local market evidence. Make sure that you have all the required facts relating to the property type and the location.
  • Focus on quality buildings – some buildings locally will create far more activity and interest from the property market. It is not too difficult to identify those buildings and undertake the necessary research and investigation. Check out the tenancy mix, the vacancy factors, and the market rentals. Soon you will see a pattern of activity and opportunity that you can work with.

So there are some good things that you can do here from an opportunity perspective in commercial real estate locally. Always refine your strategies and focus over time. Understand what works for you in prospecting and new business, and the frustrations that you may need to resolve.

The property market will change many times through the year. The opportunities that you require will exist through that change and churn.

A Goldmine of Commercial Real Estate Leads and Information in Local Businesses

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Know the local businesses located in all your targeted commercial buildings.

When you work in commercial real estate brokerage, the local business community can be a great source of leads and opportunities at a personal level. Use that fact as a point of leverage in getting your brokerage business underway or at the times when you require more clients and listings.

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)

It is a simple fact that local businesses are very close to or aware of the activities of property owners and property investment. Those local businesses will hear about things and see things before you do. They will know about changes and pressures; that is where they can be of help to you. In saying that, you really do need to approach them in the correct way.

 

So what can you do with this?

 

Consider your current area and city. Understand where things are changing and what the local business owners think about that. Try these ideas and strategies for starters:

 

  1. Businesses under pressure – given the changes in the economy in most countries, some business segments are looking to adjust. Property occupation or use can be part of that adjustment. Ask questions locally of all the local business owners and occupiers; read the local newspapers. You will find those businesses thinking about change.
  2. Higher occupancy costs – when the rents go up, some businesses will start to look for other locations and other buildings to occupy. Pay close attention to the levels of occupancy cost, rental, and outgoings as they apply to property occupation locally. Different building types will have different cost averages to watch and work with. That is where specialization can help you move into a market share and find the new business.
  3. Expansion or contraction – when you look at single businesses in particular locations, you will see the physical signs of space and occupancy pressure. Perhaps those businesses with little or no storage capability, or not enough space. When you see the problem, make the call with some direct questions.
  4. Landlord difficulties – some landlords are really challenging for their tenants from an occupation and lease position. Some landlords try to squeeze the maximum rental from the asset without due regard for property performance and presentation. When this becomes a factor of property occupation, then the tenant will soon be thinking about moving.
  5. Property failure or age – older buildings create problems for tenants and customers. That pressure will bring about business frustration and movement. The same can be said when a new property development is evolving in an area. The older properties will start to feel the restraints of redundancy. That’s where you can get involved.
  6. Vacancy factors – you will see precincts where the vacancy factors are rising. The same can be said with particular buildings. Some buildings will always be hard to lease. Some property precincts will become less attractive to business owners and investors. That being said, there are factors of change and redevelopment that will provide brokerage opportunity.
  7. Strengths and weaknesses – when you look into a location you will see certain factors of strength that attract new tenants and occupancy. Those strengths can always feature in your property prospecting activities. Use of the strengths of a location and or property type to put some momentum and activation into your prospecting activities. Watch out for the weaknesses that apply to any zone or property type. The weaknesses in a property zone can give you some leverage, as people move and change out of the area.

 

So the message here is that you can use the local business community to find the opportunities relating to commercial property investment and brokerage. Ask plenty of questions, capture the information into your database, and keep in regular contact with the right people.

(N.B. these ideas are also sent out to regularly to our friends in Commercial Real Estate Online Snapshot to help amplify brokerage results…. Get your access here)