Connecting with and keeping in contact with tenants in a professional way is foundational to a solid and strong commercial property performance. The object is to address and resolve tenant service and maintenance issues such as:
- Maintenance matters
- Leasing matters
- Emergency matters
- Keeping the tenant informed of upcoming changes and issues
- To identify when the tenant is under occupancy stress
Happy tenants support your cash flow from rent. They also minimise your vacancy factors. It is notable that existing tenants in a property can either impede or assist the leasing process. Therefore it is all the more important to keep the tenants in your property happy. Prospective tenants will seek out sitting tenants and learn quickly if those existing tenants are unhappy. Keeping tenants happy and comfortable is all part of the property daily system and activity for the property manager. Keeping in contact is part of that process.